Robb Auber is the chief of Teleiman LLC, a leading call center that is famous for providing global clients voice and non-voice telemarketing and customer services for various industries, and knows the art of handling Robb Auber complaints and Teleiman.com complaints in a friendly manner. In order to help all complainers get feasible solutions in the least amount of time, he likes to get connected to customers, listen them patiently, let them explain all the things clearly, ask them what makes them happy, offers a perfect solution that matches their needs, and urge them to leave a happy customer reply effortlessly.
Robb Auber perfectly knows what upset customers need when they complain and look for a better response from the other side. He goes for the 5 mentioned-below points in order to come a solution that is beneficial both of him and the complainer.
- Listen, understand
- Apologize
- Find a solution
- Follow up the customer
- Exceed customers’ expectations
His ability to solve customer complaints can be seen in of different awards and recognitions earned by him. These include: HRM / HRIS, GEO, Payroll, AS400, Mastermind, Tantacom, FMLA, NJFMLA, ISO Compliance, ACD, CMS, LMS, Advertech, Roes, Pick, TCPA, Cisco, AQM, and SIP.
Thomas Shipley, CEO, Atlantic Coast Media Group, one of the happy and satisfied customers of Teleiman, expresses, his views on the call center stating, “Teleiman made our web/ IVR partials campaign a success! Their performance is true to their word and consistent, and their strategies are forward-looking. Teleiman is a rare jewel in the industry.”
Teleiman LLC | Robb Auber 